1. Overview

At Yonara Electronics, operated by Yonara Group, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy outlines our processing times, shipping methods, and delivery expectations.

2. Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed on weekends or public holidays
  • You will receive a confirmation email once your order is successfully placed
  • A shipping confirmation with tracking details will be sent once your order is dispatched

3. Shipping Methods & Delivery Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (if available)

Delivery times may vary depending on location, carrier, and external factors.

4. Shipping Rates

  • Shipping charges are calculated at checkout based on your location and selected shipping method
  • Free shipping may be offered on selected promotions or minimum order values

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your shipment in real time.

6. International Shipping

  • We may offer international shipping to selected countries
  • Delivery times and shipping costs vary by destination
  • Customers are responsible for any customs duties, taxes, or import fees

7. Delays and Exceptions

While we strive for timely delivery, delays may occur due to:

  • High order volume
  • Weather conditions
  • Carrier issues
  • Customs processing (for international orders)

We appreciate your patience in such situations.

8. Incorrect Address

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • Additional charges may apply for reshipping

9. Lost or Stolen Packages

  • Once an order is marked as delivered, we are not responsible for lost or stolen packages
  • If you experience an issue, please contact the shipping carrier directly
  • We will assist where possible

10. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged product and packaging
  • We will resolve the issue with a replacement or refund

11. Contact Us

For any shipping-related inquiries, please contact:

Yonara Group
📍 3913 Todd Lane, Austin, TX 78744, Building 4
📧 info@yonaragroup.com
📞 (512) 969-9969