1. Overview

At Yonara Electronics, operated by Yonara Group, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the terms outlined below.

2. Return Eligibility

You may request a return if:

  • The item is returned within 14 days of delivery
  • The product is unused, undamaged, and in original condition
  • The item is returned in its original packaging with all accessories included
  • Proof of purchase (order confirmation or receipt) is provided

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used electronic products (unless defective)
  • Items damaged due to misuse or improper handling
  • Clearance or final sale items
  • Software, digital products, or downloadable items

4. Damaged or Defective Products

If you receive a defective or damaged product:

  • Notify us within 48 hours of delivery
  • Provide clear photos or videos as proof
  • We will offer a replacement or full refund, depending on availability

5. Return Process

To initiate a return:

  1. Contact us at info@yonaragroup.com
  2. Provide your order number and reason for return
  3. Our support team will review your request and provide return instructions
  4. Ship the item to the provided return address

6. Refunds

  • Refunds are processed after inspection of the returned item
  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 business days depending on your payment provider

7. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable

8. Exchanges

We offer exchanges only for:

  • Defective or damaged items
  • Incorrect items received

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at info@yonaragroup.com

10. Contact Us

For any return or refund inquiries, please contact:

Yonara Group
📍 3913 Todd Lane, Austin, TX 78744, Building 4
📧 info@yonaragroup.com
📞 (512) 969-9969